Summary

These booking conditions apply to:

Wellness Walks is a charity registered in England and Wales with the Charity Commission. Our registration number is 1209744.
Wellness Walks began as the charitable delivery arm of Mental Health North West CIC Ltd. We transitioned to a CIO in August 2024 and are in the process of updating all of our materials and website. This policy applies to all iterations or names of the organisation:

  • Wellness Walks
  • Wellness on Water
  • Mental Health North West CIC Ltd.
  • MHNW

Wellness Walks is a registered charity.

Registration number: 1209744

Registered Office: Curlew Close, Orton, Cumbria, CA103RF

Terminology

Event means: Course, Training Day, Guided Walk or any activity provided by Wellness Walks.

An enquiry is not considered a booking until it has been paid for , and the booking form and these terms acknowledged.

The Client means the person making the booking or any person they represent or anyone in their party covered by the booking.

Cancellations, Refunds and Transfers

Events must be paid for by the Client in full at the time of booking unless expressly agreed by Wellness Walks in writing. Bookings cancelled more than 4 weeks in advance of the Event will receive a fill refund*. Bookings cancelled between 4-2 weeks receive a 50% refund. Bookings cancelled within 2 weeks of the Event will not receive a refund.

For Events where Wellness Walks have incurred third-party costs (registrations, equipment hire etc) these costs will be deducted from any refund issued.

Where possible Wellness Walks will endeavour to offer you a place on an alternative course.

In the event Wellness Walks must cancel an Event then you will receive a full refund of the event cost. Wellness Walks will not be held responsible for other losses such as accommodation or travel arising from cancellation. You are advised to take out insurance.

If it is necessary to cancel an event within 7-days of its date due to conditions outside of Wellness Walks control (including but not limited to; adverse weather (e.g. a named storm or weather warning), road closures, flooding etc) then Wellness Walks reserve the right to issue a credit note for a future event.

Refusal

Wellness Walks reserve the right to not accept a client booking or to refund a booking that has been made.

Wellness Walks reserve the right to exclude a participant from an event, without a refund, if they are not adequately prepared, fit enough or their actions put themselves or others at risk.

Wellness Walks reserve the right to exclude a client if their attitude or behaviour is aggressive or offensive.

Client Premises

For events held at Client premises Wellness Walks will assume all necessary risk assessments and insurance provision have been carried out by the Client. Wellness Walks will, upon booking, send a requirements specification (room size, facilities etc) and reserve the right to cancel without refund if these requirements are not met.

Client own equipment

Wellness Walks assume no responsibility or liability for Clients personal property that may be damaged or lost during an event, including items left in minibuses.

Duty of Care

Wellness Walks responsibility for you on the event begins at the designated meet point. Wellness Walks has no responsibility for your travel arrangements. Should you leave the event either through your own decision or at the request of Wellness Walks then our responsibility for you ends.

Your data and images

By completing our Event booking form you agree to your data being held by us. This information will only be shared with relevant third-parties (see Data Policy). It will be explicitly. shared with the Event Team for your safety. We reserve the right to add you to our mailing list automatically; you can opt out at any time. You will be asked for acceptance of our use of images at booking.

Liability

By booking an Event with Wellness Walks you agree to be bound by these Terms and Conditions and it is your responsibility to have read them.

Governing Law

The terms and conditions of all agreements made by Wellness Walks are governed by, and subject to, English Law alone. Any dispute or claim can only be settled in an English Court.

Date & Review

These booking conditions were reviewed in August 2024